Common Problem

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  • 31、How about the guarantee of your company meter?
    According to the contract agreements, lifetime maintenance, only material cost
  • 32、What is the success rate of your Internet of Things report?
    Reported at around 99.5%
  • 34、Why is the bank-certificate system compatible with your company's card watch, and many users report the E-07 error code when they buy the gas for the second time, what is the reason?
    Probably because silver certificate system is not perfect compatible


  • 33、Your meter with IoT sometimes normal, sometimes ERR04, what is the reason?
    Gauge is not connected to the server



  • 35、Some users of your company's(4cubic meter) have a louder voice during use, which affects the normal lives of residents. What are the reasons?
    There may be objects in the table. It is recommended that the user change the meter first, and the defective meter is returned to our company for analysis.


  • 36、What should I do if the IoT meter reports an Er3 code error?
    Do virtual meter change card
     

  • 37、Does the meter have the functions of N-day non-communication and N-day non-gas shut-off valve?
    N day non-communication and N day without gas shut-off valve can be realized.


  • 38、How much gas does your IoT meter left and will remind you to pay?
    How many squares can be set according to actual needs
  • 39、Many of your Shanghai Huatong meters don't closed the valve, but the valve returns to normal after removing the battery for a period of time, and the valve can be opened and closed normally. What is the reason for this?
    Smart meter contains electronic components,if the enviroment is humid,will lead to abnormal circuit board work.
  • 40、The data report in the charging system is exported. Can it be modified? Can I print directly?
    Both can be realized
Copyright 2019 ZENNER METERING TECHNOLOGY(SHANGHAI)LTD. Record Number:沪ICP备15049156号 Technical Support:上海网站建设
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sober.chan@zenner-metering.com
Copyright 2019 ZENNER METERING TECHNOLOGY(SHANGHAI)LTD. Record Number:沪ICP备15049156号 Technical Support:上海网站建设